Client Support
We're here to help you get the most out of your services
Technical Support
If you need assistance with your website, we're here to help! Whether it's a technical issue, a request for updates, or a question about your service, simply fill out the form by selecting the button to raise a support ticket. Our team will review your request and get back to you as soon as possible. Providing as much detail as you can will help us resolve your issue more efficiently.
Raise Support TicketManaging Billing Subscriptions
Access and manage your website subscription options directly from this page. You can update your payment details, review your billing history, or even cancel if needed. We want to make managing your account as straightforward as possible, so you always have full control over your services with us.
Manage SubscriptionFrequently Asked Questions
How do I request an update to my website?
To request an update, simply raise a support ticket using the button on this page. Please include detailed information about the changes you'd like to make including attaching images. Our team will review your request and get back to you.
How do I update my payment card?
You can easily update your payment card by accessing your subscription options in the 'Manage Your Subscription' section. Once logged in, follow the prompts to update your payment details securely.
How do I get my website to show on Google?
Getting your website to appear on Google involves several steps, including optimising it for search engines (SEO). We can help improve your website's visibility by implementing best practices for SEO, like using relevant keywords, creating high-quality content, and ensuring your site is properly indexed. Please contact us for details.
How long does it take for support requests to be addressed?
We aim to respond to all support tickets within 24-48 working hours, depending on the complexity of the issue. For urgent matters, please make sure to mark your ticket as 'high priority,' and we'll do our best to address it as quickly as possible.
How do I get an invoice for my records?
Invoices for your services are automatically generated and sent to your email after each payment is processed. If you need a past invoice, you can access it through your subscription account in the 'Manage Your Subscription' section.